Customer Success Associate (Sustainability)

Customer Success Associate (Sustainability)

Location: Remote (China, Vietnam, Hong Kong, or Philippines)

Reports to: Regional Lead, APAC

About Worldly

Worldly is the world's most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors.

About The Role

Worldly is seeking a Customer Success Associate to support the APAC Customer Success team across customer data operations, customer program delivery, training, and platform support. The role is responsible for managing customers' supplier lists and verifying data accuracy, supporting service cadences for customers in different subscriptions, delivering training to APAC customers, and handling platform/brand’s requirements enquiries. The role reports to the Regional Lead and works closely with other members of the Customer Success team across time zones.

The ideal candidate is detail-oriented, comfortable working with large data sets, a confident communicator in front of customers, and interested in retail supply chains and ESG reporting.

What You'll Do

1. Customer data operations

Manage and maintain detailed record-keeping of customers' supplier lists; maintain and update supplier data by inputting text-based and numerical information from source documents within time limits on a recurring basis

Compile, verify accuracy, and sort information according to priorities to prepare source data for platform import

Review data for deficiencies or errors, correct any incompatibilities where possible, and check the output

Import data to the Worldly platform on behalf of customers

Send templated emails on behalf of customers

Store completed work in designated locations and perform backup operations

Respond to queries for information and access relevant files

2. Customer program & cadence support

Support facility list management, cadence setup & management, adoption emails, and reporting needs for ImpactService customers

Independent service delivery to customers in Platform Access subscription

Manage recurring customer deliverables (e.g., MWL updates) with CS Ninjas Team

Manage email cadences in HubSpot for customer adoption programs

Data / deck preparation for End-of-Cadence Meetings with assigned accounts

Consolidate and visualize platform data into presentation materials

3. Training & events

Deliver training sessions and host office hours for APAC customers

Manage training-related emails e.g., invitation and follow-up emails

Handle training/office hours follow-up: surveys, uploading recordings to the guidance site, collecting and answering Q&A, analyzing survey results

Report on training KPIs

Schedule training and office hours sessions in the CS Zoom account

Represent Worldly at industry events in APAC

4. Support & ticketing

Answer platform/brand’s requirements enquiries — deadlines, verification booking for Higg FEM and Higg FSLM, especially accounts-related

5. Translation & localization

Organize translation of training and guidance content

6. Team & workflow support

Assist Regional Lead in overseeing and shaping the CS Support Ninja workflow

Support onboarding, training & supervising CS Support Ninjas

Support UAT testing of (adoption, analytics, supply impacts)

Flexible to attend internal meetings in different time zones when required

We'd like To See

Large data handling experience (preferred)Proficiency in data management tasks utilizing tools like Excel, Google Sheets, etc.

Accuracy and attention to detail — essential

Propensity to problem-solve proactively and find solutions for potential problems or errors that have been identified

Ability to concentrate for lengthy periods and perform accurately with adequate speed

Confident presenter and communicator for customer-facing setup

Ability to collaborate with cross-functional teams

It Helps If You Have

Experience with HubSpot or other CRM technologies

Experience with Slack

1+ years of technical SaaS environment product support experience

Bachelor's degree

Knowledge of retail supply chains

Interest in ESG reporting & similar with Higg Index Tools

Experience in customer service

Fluency in English plus a regional language (e.g. Mandarin, Vietnamese)

What We Can Offer You

Comprehensive benefits offerings. 100% employee premium covered by Worldly.

Growth Opportunities

Equipment Stipends

Unlimited PTO

Paid company holidays

Life at Worldly

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and perks

Earn a competitive salary and performance-based bonuses; healthcare and retirement matching

Office stipend to get the supplies you need

Flexible time off — take the time you need to recharge; our culture encourages team members to explore and rest to be their best selves

We're remote, not lonely — join the culture committee, coffee chats, or a variety of other interest groups

Travel Notice

​​Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

Equity Statement

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Compensation

Annual Salary

$15,000 - $25,000 USD

Annual Bonus Plan

Work-From-Home Stipends

*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.

**For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.