Senior Learning and Development Specialist

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From fine dining restaurants to residential dining, USC Hospitality serves over 65,000 students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with 43 restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests, working tirelessly to welcome all visitors into the Trojan Family.

The Hospitality Programs and Partnerships unit is seeking a Senior Learning and Development Specialist to join our team!

The Opportunity: As our Senior Learning & Development Specialist, you will lead us as we determine training needs and functional training modules for our Hospitality and Campus Dining units. You will also collaborate with Auxiliary Services Directors, Associate Directors and unit Managers/ Directors to design, develop and implement strategic learning and organizational development solutions. This position also leads a team of learning and organizational development specialists in addition to functioning as a valued consultant, master presenter and facilitator. Your ability to communicate and connect with employees at all levels will be crucial to your success. Your passion and enthusiasm for training will help excite and energize our employees to continue developing!

The Accountabilities: • Partners with the Associate Director of Food Safety, Quality Assurance & Compliance to coordinate, schedule, and track mandatory compliance and regulatory training including food safety, workplace safety, and other required certifications. Maintains accurate records of completion and ensures staff meet certification deadlines.

• Administers the department’s customer feedback program. Monitors incoming responses, identifies trends and recurring issues, and communicates findings to operational managers. Recommends and implements training-based solutions when feedback indicates a performance or knowledge gap.
• Manages all content and scheduling for push notifications on the department mobile app. Develops clear, timely, and audience-appropriate messaging. Oversees content displayed on department digital monitors. Ensures displays are current, accurate, and aligned with operational priorities and departmental communications.
• Leads and facilitates new hire orientation for all incoming employees. Develops and maintains orientation content to ensure consistency, regulatory compliance, and alignment with departmental culture and operational standards.
• Creates position-specific training and development programs that facilitates career progression within the department and provide opportunities for promoting from within

The Qualifiers: • Minimum 3 years relevant experience. • Bachelor's degree; combined experience/education as substitute for minimum education. • Experience in developing and conducting training classes. • Thorough knowledge of curriculum development, instructional materials, and needs assessment. • Experience in mentoring teachers and/or training interns. • Ability to work weekends, evenings and/or holidays. Must have full availability to support the needs of the business.

Salary Range: The annual base salary range for this position is $90000.00-$94000.00 When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

The Trojan Family Rewards: We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

FIGHT ON!

Minimum Education: Bachelor's degree Minimum Experience: 3 years Minimum Field of Expertise: Experience in developing and conducting training classes. Development of instructional materials.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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