About the role
Rebag ( rebag.com ), the ultimate destination for buying and selling the most coveted designer handbags, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.
Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with nine locations in Los Angeles, New York and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $100m in funding to date. Rebag is headquartered in New York City and employs a team of 150.
Role Description:
Rebag is actively seeking a Store Bar Lead. This role oversees the product sourcing side of our retail business, where clients visit our stores to sell and trade their luxury items with us. A Store Bar Lead is focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our WTC retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.
Job Responsibilities:
Deliver best-in-class experience to every client to build familiarity, comfort, and trust
Capture client information that will build a stronger connection
Sustain client relationship through CRM systems, manage personal client book and converting sales digitally (through OMNI)
Manage inventory system for store
Train and assist, along side retail operation team, all store employees on Inventory sourcing systems
Educate every client on C.L.A.I.R. technology and the resale industry
Manage customer ticket system for store and ensure all employees are following proper protocol
Audit all inventory purchased from customer
Engage and assist in selling items to customers daily
Achieve sales target consistently
Plan and execute schedule for store bar and ensure deadlines are met
Manage appointment calendar for store
Communicate to store team clear expectations and training of product buying platforms
How We Measure Success:
Sales target consistently achieved
Achieving 60% repeat business
Ensuring that Digital conversion and Store conversion is being met
Team is achieving operational training average score on our training platform
Store team is executing company standards on the floor at al times
Customer are bringing merchandise into store to Trade
Operational tasks are being completed by their due dates
Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.
What We Expect You to Bring To The Table:
Management experience preferred.
Knowledge about luxury goods and research and understanding of the resale industry
Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry
Luxury fashion experience in sales and have a knowledge of the luxury resale market
Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms
Self-motivated and strong background in driving sales
Proven track record of exceptional performance, high productivity and meeting deadlines
Multitasking and strong time management
Strong project planning, tracking & organizing skills
Excellent written and verbal communication skills; must be able to present data in an organized manner
Hourly Rate: $21-$24 (based on experience and seniority)