Patient Financial Counselor

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor.

Join our team as a Patient Financial Counselor and make a meaningful impact by helping patients navigate healthcare coverage and financial resources. In this role, you’ll provide compassionate customer service, support uninsured and underinsured patients, and collaborate with UW Medicine colleagues to help patients make informed financial decisions.

Work Schedule • Full-time, 100% FTE (40 hours per week) • Monday–Friday; 8:00 a.m. – 4:30 p.m. • Day Shift • Primarily onsite; potential for hybrid after six months

Work Location This position is located primarily onsite within a hospital setting, with the opportunity to transition to a hybrid work schedule after successful completion of onboarding.

We are currently hiring for locations: • Harborview Medical Center • UWMC Montlake • UWMC Northwest

What You’ll Do As a Patient Financial Counselor, you will work directly with uninsured and underinsured patients to identify insurance and financial assistance options, guide them through application processes, and help reduce barriers to care. You will also partner closely with internal teams and colleagues throughout UW Medicine to support patient access and financial counseling needs.

This role combines customer service, problem-solving, and healthcare patient access and revenue cycle expertise in a fast-paced, patient-centered environment.

Key Responsibilities • Assist patients in determining program eligibility and enrollment in insurance and other applicable funding sources, including Medicaid, Apple Health, and Marketplace Exchange programs • Serve as a customer service resource for patients, families, and internal UW Medicine departments • Manage incoming phone inquiries and referrals with professionalism and empathy • Guide patients through UW Medicine’s Financial Assistance application process • Support the resolution of billing and financial concerns while helping patients understand available options • Collaborate with internal colleagues and care teams to support continuity of care and patient access to services

Requirements • High school diploma or GED certificate • One year of experience in a medical office setting • An equivalent combination of education and experience may substitute for stated requirements

Training & Professional Development UW Medicine is committed to providing the training, mentorship, and tools needed for success in this role. New team members receive comprehensive onboarding and ongoing support to build knowledge and confidence in healthcare coverage programs, financial assistance, and patient access services.

As part of your professional development, you will have the opportunity to become a certified Washington Healthplanfinder Navigator, allowing you to directly assist patients with Marketplace enrollment and healthcare coverage education.

What We’re Looking For We’re looking for someone who is mission driven, empathetic, organized, and comfortable working in a dynamic healthcare setting. Strong communication skills, attention to detail, and the ability to manage multiple priorities are essential for success in this role.

Candidates who thrive in customer service-focused environments and enjoy supporting diverse patient populations and interdisciplinary teams will be especially successful in this position.

Why Join UW Medicine? At UW Medicine, you’ll be part of a mission-driven organization dedicated to improving the health of the public. You’ll work alongside a collaborative team committed to supporting patients and colleagues with dignity, respect, and excellence in service.

Apply today to help make healthcare access and financial guidance more accessible for the communities we serve.

Compensation, Benefits and Position Details

Pay Range Minimum: $22.28 hourlyPay Range Maximum: $31.86 hourlyOther Compensation: -Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/Shift: Alternate Work Shift (United States of America)Temporary or Regular? This is a regular positionFTE (Full-Time Equivalent): 100.00%Union/Bargaining Unit: SEIU Local 925 NonsupervisoryABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.