Working Student – Technical Onboarding (f/m/d) | B2B SaaS | Berlin (hybrid)

We are digitalising one of Europe’s largest and most heavily regulated industries.

The packaging industry has a market volume of several hundred billion euros and is under enormous pressure to act due to new regulations such as PPWR, EPR and EUDR.

With Packa , we have built the first end-to-end SaaS platform for intelligent packaging management – in high demand, well-funded and growing fast.

What you can expect at Packa

• Ownership: You take on real responsibilities from day one and work closely with an experienced, highly motivated founding team.
• Learning curve: You learn SaaS onboarding, data integration and customer communication hands-on — with a real area of responsibility, not just busywork.
• Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg.
• Flexibility: Flexible hours around your studies — 15–20 h/week, starting as soon as possible.
• Appreciation: We believe in fair compensation and you will benefit from a clear path for growth and development.
• Impact: Your work directly helps new enterprise customers go live on Packa.

Your tasks

• You support the technical onboarding of new customers: preparing, mapping and verifying data from ERP systems, CSV/Excel files and SFTP.
• You help run gap analyses of customer data structures and ensure a clean, complete migration into Packa.
• You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our packaging specialists where needed.
• You support tenant/user configuration and the preparation of onboarding workshops and training sessions.
• You contribute to our "Packademy": building out training content, formats and self-serve resources.
• You feed back what you see during onboarding to Product, helping shape what gets built next.

What you bring

• You are studying Business Informatics, Computer Science, Data Science or a similar field with clear IT affinity.
• You're confident working with data in CSV/Excel and keen to understand how systems connect — first exposure to SFTP, ERP or APIs is a plus, not a must.
• You can make sense of a dataset, notice when something doesn't add up, and sort it out on your own.
• You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer's IT manager, or a Packa software engineer.
• No packaging knowledge required — you'll learn that with us.
• You're comfortable building as you go: processes here are evolving, and you'd rather improve them than wait for them to be perfect.
• Fluent in German and good English.
• You are based in Berlin (or nearby).

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