What they ask for
About the role
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
Service Excellence: Provide concierge-level support, rapid response to issues, and proactive guidance (market intel, platform tips).
Client Management: Manage a portfolio of top-tier clients, serving as their main point of contact, advocating for them internally, and ensuring their needs are met promptly.
Strategy & Collaboration: Partner with Product, Marketing, Risk, and Compliance teams to champion client growth and a seamless experience.
Events & Networking: Represent the brand at exclusive events to strengthen loyalty and attract new business
What We Look For In You
Bachelor degree or above
3+ years of growth/operation experience in the Cryptocurrency space
Experience with analytical tools and reporting such as Google Analytics and Amplitude
Effective communication and sense of urgency to aid clients and internal satisfaction
Fluency in Mandarin
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .