Applications Administrator - Clarity

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description

Summary The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.

Key Responsibilities • Provide L2 support for routine Clarity incidents and service requests. • Own assigned tickets through resolution or appropriate escalation. • Maintain timely ticket updates, resolution notes, and supporting documentation. • Perform routine Clarity administration and operational support. • Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes. • Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures. • Perform routine data-integrity checks and document results. • Assist with operational data validation and corrective-action procedures. • Support user access, permissions, and application-administration requests in accordance with approved processes. • Support periodic Clarity license-utilization reviews and reporting. • Assist with application configuration activities under established standards and procedures. • Assist with testing of incidents, fixes, enhancements, upgrades, patches, and releases. • Create and execute defined test cases. • Support UAT preparation and coordination. • Support production-readiness checks and post-deployment validation. • Support planned production deployments and weekend maintenance activities. • Maintain operational runbooks, knowledge articles, Known Error Database entries, standard operating procedures, and support documentation. • Participate in knowledge-transfer activities with the incumbent managed service provider. • Ensure new operational knowledge is documented and shared with the team. • Support incident, request, problem, change, and release-management processes. • Assist with service KPI, SLA, backlog, and operational reporting. • Support Disaster Recovery exercises and documented recovery procedures. • Assist with user guidance and maintenance of training materials. • Coordinate with Developers and the Team Lead on incidents requiring advanced functional or technical analysis. • Coordinate with infrastructure or other support teams using documented escalation procedures. • Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures. • Maintain required control evidence for access changes, operational checks, and support procedures. • Assist with periodic access reviews, audit evidence collection, and control testing. • Participate in the team's 16x5 support coverage model. • Participate in on-call support as assigned and appropriate for the role. • Support planned weekend patches, releases, deployments, and maintenance activities. • Develop technical capability in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs through structured cross-training. Required Qualifications • Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support • Fields of Study: Information Technology, Computer Science, Engineering, Business Systems, or a related discipline. • Foundational knowledge of enterprise application support or application administration. • Basic understanding of relational databases and SQL. • Strong analytical and troubleshooting capability. • Ability to follow documented operational and change-control procedures. • Strong attention to detail and documentation. • Ability to communicate effectively with business users and technical teams. • Demonstrated ability to learn new technologies. • Ability to support scheduled weekend maintenance and participate in an on-call rotation as required. Required Clarity PPM Skills and Experience • Foundational to early-career hands-on experience with Clarity PPM administration or production application support. • Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures. • Basic SQL skills for data validation, investigation, and operational support. • Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations is required. Deeper hands-on proficiency can be developed through structured training and experience in the role. • Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation. • Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures. • Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation. • Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles. • Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred. • Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time. Technical / Functional Skills • Clarity PPM administration • SQL • Application configuration • Application monitoring • Batch and scheduled-job monitoring • Interface monitoring • Data-integrity validation • User and access administration • REST APIs • XML and web services • Linux • GEL scripting • NSQL • XOG • Knowledge Management and KEDB • SOX control execution • Access-management and change-control procedures Key Success Measures • Timely and accurate completion of incidents and service requests • Effective monitoring and escalation of production issues • Reliable execution of operational checks • Accurate data-integrity and monitoring activities • Quality and completeness of support documentation • Growth in Clarity functional and technical capability • Increased ability to independently resolve routine application issues • Effective contribution to 16x5 support coverage • Effective participation in weekend maintenance and on-call support • Compliance with SOX, access, operational, and change-control requirements

Working Hours: India: 05:30 PM to 02:30 AM IST Philippines: 08:00 PM to 05:00 AM PHT